Definitely on your side. The hot water heater broke, they forgot about my home warrantee and sent plumbers of their own. The home warranty company sent a check but it was a fraction of what the plumber charged, so Brewer & Stratton agreed to make up the difference. Not everyone would do that. I have had terrible luck with rental managers in the Phoenix area. Brewer & Stratton is my fourth but they are the first ones I trust and I would recommend them and hire them again and again!